Frequently Asked Questions

How much is your application fee?

Free!  That's right, no application fees!  Although we don't charge for applying, we will ask that you pay for a criminal/credit/background check once your application gets to that stage.

What is your pet policy?

Dogs and cats are accepted for an extra one-half month's security deposit as well as a $20/month pet fee.

What is the standard security deposit?

Our standard security deposit is one month's rent.  However, poor credit or rental history may cause us to require one and one-half to two month's rent.

What if I need maintenance done after I move in?

All our repair & maintenance requests are handled directly by local employees or vetted service partners, and we use a online maintenance request system to track technician response times.

Does Stackhouse accept Section 8 housing vouchers?

We do, but only on a subset of our properties.  See the listings on our home page for more information.

What sort of amenities does Stackhouse offer?

While all of our houses are different, most have hardwood floors & new appliances.  Depending on the neighborhood, the home may have a community pool, playground, greenway access, and public transportation.  All of our homes have a refrigerator, stove, and hookups for washers & dryers.  Some even have dishwashers and/or microwaves.

How can I pay my rent?

Standard rent payment is by ACH withdrawal from your bank account on the second business day of each month.

Are you one of those gigantic companies where I can't get anyone on the phone?

While we own and manage over 130 local properties, we are 100% locally owned and operating with our headquarters right here in Durham.  Our responsive staff can be reached by phone, email, and text.

Are utilities or lawn care included in the rent?

No, tenants are responsible for all utilities and lawn care unless the home is in a neighborhood where those services are included in the Homeowners Association dues which Stackhouse Properties pays for.
Got a question we didn't answer here?  Head to the Contact Us page and reach out or just give us a call!

Stackhouse Properties LLC - 919-666-7025 - rent@rentstackhouse dot com